FREE SHIPPING ON ALL ORDERS OVER 25€
Deliveries are made, on average, within 5 business days of your order being confirmed (Sundays and holidays not included).
You will receive a tracking number via email once your package has been shipped, allowing you to track your order.
As soon as your order is shipped, you will receive a shipping confirmation email, including a tracking tracking number.
We’re sorry to hear that! Depending on your location, your package may have been left with a neighbour or a local shop. Please continue to refer back to the tracking page for more details. If the status doesn’t change within 48 hours, please contact our support team with your order number for additional help.
You will receive a confirmation email within 24 hours of placing your order. If you haven’t received a confirmation email, please first check your spam, and then contact our support team here to request that it be resent.
Once you place your order, we, unfortunately, can’t modify or cancel your order. However, you can exchange or return your products within 30 days, once you receive your package.
We're sorry to hear that! Please take a photo of the product received in error and send it, along with your order number, to our support team. We will then be able to send you the correct replacement.
Oh no! Please take a photo of the your opened package with the products you did receive and send it, along with your order number, to email@example.com. We will then be able to send you the missing product.
If you’re not completely satisfied with the product you received, you can always return or exchange it within 30 days of receiving your package. Please contact us here to complete your return or exchange.
Our return and exchange policy is for 30 days, starting the day you receive your package. We are not able to process returns or exchanges after 30 days.
REFUNDS: we will process your refund as soon as your package reaches our warehouse. The refund takes up to 10 business days once the process has begun, and will be refunded to the original payment method used to place the order.
EXCHANGES: We will process your exchange as soon as your package reaches our warehouse. Exchanges are then handled in the same way as a new order; you will receive and email confirmation, followed by a shipping notification once the package is on its way.
We accept all major credit and debit cards, as well as PayPal.
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